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Supporting the Protectors’ Protector: A Case Study
How Apex Technology Has Helped PBI Performance Products Operate
Meet PBI Performance Products:
Firefighting is an incredibly dangerous job, requiring specialized equipment to protect the brave people willing to put their lives on the line. This equipment needs to be made of extremely specialized materials in order to accomplish this, which is where PBI Performance Products comes in. Operating under various names and owners for decades, PBI Performance Products’ current team of 90 creates the PBI-blended materials that are ultimately used in the manufacture of the garments that firefighters rely on in their turnout gear.
Of course, in order to successfully create and distribute these materials to the manufacturers that will put them to use, PBI Performance Products relies on various forms of technology. This makes it crucial that the PBI production company has access to reliable IT services and support.
When PBI Performance Products Lost the Support They Had, a Better Option Was Out There
While PBI Performance Products once had access to the services of an existing managed service provider, the change in services that happened when that provider was acquired made the prospect of a continued relationship not feasible for the specialty chemical company.
Fortunately, a better option was just around the corner, with Apex Technology.
While neither company can fully recall who initially made contact with the other—some documentation suggests that PBI included them in a list of a few other candidates they inquired with—PBI Performance Products and Apex Technology ultimately negotiated a contract.
Apex Technology Provided the Support that PBI Needed With “Perfect Timing”
Considering how much the manufacturer relies on technology—as PBI’s Vice President of Finance and Administration Mickey Carter describes it, basically everything in their day-to-day operations is impacted in some way by IT—the managed services that Apex Technology provides are invaluable.
With time being of the essence, Apex Technology was able to completely migrate the manufacturer’s network over— and despite everything needing to be converted from scratch, Carter still describes the experience as “very smooth.”
Apex Technology Has Since Delivered Everything PBI Has Needed
In the years since they’ve signed on with Apex Technology, PBI Performance Products has enjoyed a litany of benefits, starting with their great working relationship with the MSP’s senior management team and sales. Concerning the technical team that Apex Technology has built, Carter listed off a fairly comprehensive list of benefits that the “very good” team has provided. From help desk availability to server management to cybersecurity preparedness, Carter had nothing but positive feedback to give.
In addition to the managed services that Apex Technology provides, the team at PBI Performance Products has also followed the MSP’s lead where their cybersecurity protections come into play. Clearly understanding the importance of cybersecurity in today’s business environment, Carter admits to being more than happy to trust Apex Technology as they handle it all, utilizing their highest level of service to do everything they can and seeing minimal issues as a result.
PBI is More Than Happy to Have Apex Technology in Their Corner
In fact, Carter has taken part in several calls with some of Apex Technology’s prospects to share his experience with the MSP in the hopes of helping convince these prospects to make the right decision.
If you’d like these kinds of results benefitting your own business, take a few moments to reach out to Apex Technology and learn more about the services they can offer you. Give them a call at (704) 895-0010 to learn more.
About Apex Technology
Apex Technology has been serving the Carolinas area since 1998, providing IT support and consulting services to small and medium-sized businesses. Partnering with many types of businesses in the area, Apex Technology strives to eliminate IT issues before they cause expensive downtime, so their clients can continue to drive their businesses forward towards success. Learn more about Apex Technology and its managed IT services by calling (704) 895-0010, or visiting www.trustapex.com.
About PBI Performance Products
Since their introduction in 1984, PBI-blended fabrics have been proven in the field, protecting firefighters as an automatic back-up in a worst-case situation. Consider it firefighter insurance: better to have and not need than to need and not have. Today, PBI blended fabrics hold leading market shares in North America, Great Britain, Europe, Australia, New Zealand and the Asia-Pacific region. Learn more by visiting https://pbiproducts.com.
